3.5-Hour Modular Courses:
• Customer Service
(Company Image, The Professional Driver, How We Communicate, Who Customers Are and What They Want, What Is Customer service, Customer Complaints and How to Deal With Them) (LGV & PCV)
• Disability Awareness
(Understanding Disability Awareness, Disability Etiquette, Different Impairment Groups, Models of Disability, Identifying Barriers Facing Disabled Groups, Identifying Solutions to These barriers) (PCV Only)
• Driver Welfare
(Requirements, Driver Fitness, Driving Licences, Driver Health, Stress & Mental Health, Alcohol & Drugs, Fatigue) (LGV & PCV)
• Drivers Hours & Tacho Awareness
(Drivers Hours Rules, Tachographs, Operational Guidance) (LGV & PCV)
• Drivers Hours Rules
(Drivers Hours Rules, Working Time Regulations, Operational Guidance (LGV & PCV)
• Fire Awareness
(The Fire Triangle, Causes of Fire and Dangers, Fire Risk Assessment, Fire Actions, Fire Extinguishers & Use, Fire Prevention) (LGV & PCV)
• First Aid Awareness
(Actions in an Emergency, CPR, Unresponsive Casualty, Choking Adult, Bleeding & Shock, Burns) (LGV & PCV)
• Fuel Efficient Driving
(Benefits of Fuel Efficient Driving, Fuels & Fluids, Use of Vehicle, Vehicle Safety Walk Around Checks, Other Factors, Driving Safely and Fuel Efficiently) (LGV & PCV)
• Health & Safety
(Responsibilities, Vehicle Movements, COSHH, Manual Handling, PPE, Working at Height & Slips, Trips & Falls) (LGV & PCV)
• Load Safety
(Requirements, Considerations Before Loading, Overloading, Load Distribution, Load Security, Vehicle Dimensions, Loading Equipment) (LGV Only)
• Manual Handling
(About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessments, Safe Handling Techniques, Manual Handling Equipment) (LGV or PCV)
• Mental Health Awareness
(Understanding Mental Health, Listening Skills, Understanding Stress, Understanding Anxiety, Understanding Psychosis) (LGV & PCV)
• Road Traffic Collisions
(Reasons to Help, Arrive on Scene, Emergency Services, Next Actions, Casualty Care & Dangers, After the Incident) (LGV & PCV)
• Rules of the Road
(Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat Navs, Traffic Accident Procedure, Company Policies) (LGV & PCV)
• Safe & Legal LGV Driver
(Driver Behaviour, Route Planning, Delivery Points, Parking, Documentation, Security & Crime Prevention) (LGV Only)
• Safe & Legal PCV Driver
(Driver Behaviour, Route Planning, Pick Up & Drop Off Points, Loading Passengers, Parking, Documentation, Security & Crime Prevention) (PCV Only)
• Wheelchair Safety
(What Is Safeguarding?, Legislation & Policies, Who Is At Risk?, The Driver's Role, Recognising Abuse, Reporting Abuse) (PCV only)
• Use of Tachographs
(Use of Tachograph Equipment, Operational Guidance) (LGV & PCV)
• Vehicle Roadworthiness
(Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting, Maintenance, Prohibitions) (LGV or PCV)